Shipping Information
Shipping cost
FREE SHIPPING WORLDWIDE ON ORDERS US$65+
US$15 Flat rate shipping cost on orders under US$75
Oversized or special delivery items may be subject to a delivery surcharge.
International Shipping method: Expedited Shipping (i.e. FedEx/SF express/EMS)
Estimated shipping time : 2-5 business days after dispatch
One day delivery is not available. storets reserve the right to select the courier for each order.
Taxes and Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
Currency Conversions
All prices listed on our site are in US dollars, and charged to your credit card in US dollars. Customers may choose to convert the currency into a select few via the currency menu at the top of the screen. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:
XE.com - Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
Returns
By placing an order at storets, you are responsible for the cost of return shipping back to storets. Please refer to our international return policy here for further information on how to return your packages.
Shipments Undelivered due to Reasons Caused by the Customer
Shipments may be undelivered due to reasons caused by the customer which includes but are not limited to incorrect shipping address, unidentifiable recipient, unpaid duties and taxes. If such shipments are forced to be returned to us, the items will not be re-shipped and be refunded after applicable deductions of any expenses incurred during the process such as forced return shipping fees or duties.
Important Information
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our order processing time starts from the moment an order is accepted and includes up to 3 working days period where your items will be processed and dispatched by our warehouse from Monday through Friday. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched. In case of restocking, this may take longer and our staff will send you a notification of delay via email.
If an item in your order isn’t immediately available in our warehouse, then please allow 2-3 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
Insurance
storets insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery and fulfillment by storets and transfer of responsibility in the same way.
Delivery may not be possible subject to region-specific issues such as a natural disaster, wartime and customs issue etc.
Information about Chinese market
所有產品從美國統一進口到中國地區三個分倉庫兼品牌營業部
關於「台灣地區」發貨：為節省運輸成本統一從中國以順風速運抵台
關於「馬來西亞新加坡」發貨：DHL.國際物流
發貨時會選擇三個倉庫有貨優先發貨，不計運費差。
請知悉我們不接受無質量問題的退換貨
正常發貨備貨時間為72h
您收到貨物時間在3-7天
誠摯的希望您可以與我們一同欣喜的等待貨物運達您手上
由於部分商品涉及國際轉運
如遇特殊情況可能會延長您的收貨時間
屆時將會于郵件通知您
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New York總部地址：
34th St,New York,NY,10001,USA,
Email:southnorthnewyork@hotmail.com
倉庫信息如下：
華中地區：上海倉
地址：上海市闸北去沪太路671号H671商务楼，SN华中地区营业部。TEL:17521032176
華北地區：天津倉
地址：天津市滨海新区第三大街捷达路26号 宏泰科技大厦 9层 ，SN华北地区营业部。TEL:17695594018
西北地區：銀川倉
地址：宁夏省银川市金凤区黄河路874号恒泰商务大厦，SN西北地区营业部TEL:13369513079