Returns & Exchanges
Exchanges
We accept refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.
Return Policy
Merchandise must be returned to us (arrive at our office) within 30 days of delivery to the customer.
Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed and any gifted items must be returned.
Merchandise must have all tags, including any storets hang-tags, attached.
Any merchandise marked "outlet" cannot be returned.
Any merchandise in "sale" category cannot be returned.
Any merchandise with discounted price cannot be returned. Discount codes are not considered as discount price, hence orders which used discount codes are eligible for return.
In the interests of hygiene, all accessories - including but not limited to jewelry, headbands, hats, underwear, hosiery, belts, footwear, socks and bodysuits - cannot be returned.
All swimwear returns must have hygiene liners still intact, and also be in their original condition - items with discoloration caused by lotion, sunscreen, oil and chlorine are not eligible for return.
Home products such as ornaments, blankets, candles and air fresheners, are not eligible for return.
All returned merchandises will be granted either as loyalty points, or a refund to the original payment method (i.e. credit card, PayPal). Please note that original shipping charges of flat rate of US$15 for orders under US$75, if separately charged, are non-refundable.
Returns received at our warehouse after the 30 days window will only be granted back as loyalty points.
Exchanges
We accept refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.
Return Policy
Merchandise must be returned to us (arrive at our office) within 30 days of delivery to the customer.
Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed and any gifted items must be returned.
Merchandise must have all tags, including any storets hang-tags, attached.
Any merchandise marked "outlet" cannot be returned.
Any merchandise in "sale" category cannot be returned.
Any merchandise with discounted price cannot be returned. Discount codes are not considered as discount price, hence orders which used discount codes are eligible for return.
In the interests of hygiene, all accessories - including but not limited to jewelry, headbands, hats, underwear, hosiery, belts, footwear, socks and bodysuits - cannot be returned.
All swimwear returns must have hygiene liners still intact, and also be in their original condition - items with discoloration caused by lotion, sunscreen, oil and chlorine are not eligible for return.
Home products such as ornaments, blankets, candles and air fresheners, are not eligible for return.
All returned merchandises will be granted either as loyalty points, or a refund to the original payment method (i.e. credit card, PayPal). Please note that original shipping charges of flat rate of US$15 for orders under US$75, if separately charged, are non-refundable.
Returns received at our warehouse after the 30 days window will only be granted back as loyalty points.